What’s the product return policy?

Yes, everything you buy from the website has a guarantee of quality and will exactly match the description on the website

12 months Manufacturer`s Repair Warranty for defective items (excluding items damaged or misused after receipt, and problems caused by logistics).

Defective items MUST BE reported and returned to us within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.

If you encounter quality issues within the warranty period you will be covered. Every product has a specific warranty period (If it is not stated in the product listing, contact us via email to service@metalstore.top).

Product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.

If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.

Special Notes:

• During the return shipping, the customer is responsible for any and all customs charges, excise duties or tariffs during the item return to China. In these cases we will deduct the customs fees from your authorized refund amount.
• CardDeal will ship the item to the customer via Flat Rate Shipping by default. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
• Please pay attention to the return message, once the show sign, please contact us again
• Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.